98pkt FAQ – Answers for Pakistani Players on 98pkt

No. 98pkt strictly allows one account per person, household, device, and payment method. If multiple accounts linked to the same individual are identified, all accounts will be suspended and balances may be forfeited. If you've forgotten your login details, use the forgot password option or contact support at support@98pkt.biz rather than creating a new account.

You must be 18 years or older to register on 98pkt. This is confirmed during registration and verified through the KYC process using your CNIC. Any account found to belong to someone under 18 is closed immediately, winnings are forfeited, and the matter may be referred to relevant authorities.

KYC (Know Your Customer) verification is required before processing withdrawals above a standard threshold. You'll need to submit a clear photograph or scan of your CNIC (both sides) and a selfie holding your CNIC. For bank-related withdrawals, a payment method verification screenshot may also be needed. The team reviews KYC submissions quickly and you'll receive an email confirmation once approved. Contact support@98pkt.biz if you have any issues with the process.

Go to the login page and click "Forgot password?" Enter the mobile number or email address you registered with and you'll receive a reset link or code within a few minutes. Check your spam folder if it doesn't arrive. If you still can't access your account, contact support@98pkt.biz with your registered details and the team will sort it out promptly.

Some personal details (like your registered name and date of birth) cannot be changed independently because they are tied to your KYC verification. If you need to update your email address, mobile number, or other contact details, contact support@98pkt.biz from your registered email address. The team will guide you through the process and may request documentation to confirm the change is legitimate.

To close your account, contact support@98pkt.biz with the subject line "Account Closure Request." Any real money balance will be returned to your nominated payment method before the account is closed. If you're closing due to gambling concerns, the support team will also discuss responsible gaming tools like self-exclusion that might be more suitable. Account closure is permanent once confirmed.

98pkt accepts all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard bank cards. All deposits are processed and displayed in Pakistani Rupees (PKR). There are no foreign currency conversion fees on any of these methods.

The minimum deposit on 98pkt is Rs 500. This applies to all payment methods including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard. There is no maximum deposit limit imposed by 98pkt, though your bank or mobile wallet provider may have their own daily transaction limits.

Easypaisa, JazzCash, NayaPay, and SadaPay deposits are credited instantly under normal network conditions. Visa/Mastercard card deposits typically appear within 1–5 minutes. IBFT bank transfers generally clear within a few hours depending on your bank, though same-day processing is common for transfers made during banking hours. If a deposit doesn't appear after the expected timeframe, contact support@98pkt.biz with your transaction reference number.

98pkt does not charge any fees on deposits. The amount you send is the amount credited to your gaming balance. Note that your mobile wallet provider or bank may charge their own transaction fees separately — check with your provider if you're unsure. Any such charges are outside 98pkt's control.

First, wait the expected processing time for your payment method (instant for mobile wallets, up to a few hours for IBFT). If the deposit still hasn't appeared, contact support@98pkt.biz immediately. Include your registered mobile number or email, the deposit amount in PKR, the payment method used, the exact time of the transaction, and the transaction reference number (found in your Easypaisa or JazzCash transaction history). The team will investigate and resolve it as a priority.

Log in to your 98pkt account and go to the withdrawal section in your account dashboard. Select your preferred payment method, enter the amount you want to withdraw in PKR, and confirm the request. Make sure your account is KYC verified before submitting a withdrawal request — unverified accounts cannot process withdrawals. Withdrawal requests are reviewed by the team and processed promptly once approved.

Easypaisa and JazzCash withdrawals are typically processed in under 10 minutes once approved. IBFT bank transfers usually arrive the same working day, though this depends on your bank's processing times. If your withdrawal hasn't arrived within the expected timeframe, contact support@98pkt.biz with your withdrawal reference number and the team will follow up with you.

Yes. The minimum withdrawal amount on 98pkt is Rs 500. There is no cap on maximum withdrawals imposed by the platform, though high-value withdrawals may require additional KYC verification. Your mobile wallet provider may also have daily outgoing transfer limits set on their side.

The most common reasons for a withdrawal being held or rejected are: account not fully KYC verified; active bonus wagering requirements not yet completed; the payment method details provided don't match KYC records; or an unusual activity flag triggered a security review. Log in to your account to check the withdrawal status and any notes attached to it. Contact support@98pkt.biz for a full explanation and to resolve the issue.

As a general rule, withdrawals are processed back to the same payment method used for deposits. This is an anti-money-laundering requirement. If you've changed your mobile number or bank account since depositing, contact support@98pkt.biz to discuss the situation. The team will guide you through the verification required to process a withdrawal to an updated payment method.

New players who register on 98pkt and make their first deposit of Rs 500 or more receive a 150% match bonus automatically. For example, deposit Rs 1,000 and you'll play with Rs 2,500. The bonus is credited instantly upon deposit. Full wagering requirements and terms are set out in the Terms and Conditions. Read them before depositing so you understand what's needed to convert bonus funds into withdrawable winnings.

Wagering requirements (also called playthrough requirements) set out how many times you need to play through a bonus amount before the resulting winnings become withdrawable. For example, if a bonus has a 20x wagering requirement on a Rs 1,000 bonus, you need to place Rs 20,000 worth of qualifying bets before withdrawing. The specific wagering requirement for each bonus on 98pkt is stated clearly in its terms. Different game types may contribute different percentages toward the wagering total.

Existing 98pkt players can earn a bonus by referring friends and family. Log in to your account and find your unique referral link in the promotions section. When someone registers using your link and makes their qualifying first deposit, you both receive a referral bonus. Visit the Refer a Friend page for current bonus amounts, eligibility conditions, and any referral limits that apply.

Most bonuses on 98pkt are credited automatically and immediately. If a bonus hasn't appeared, first check that you've met all the conditions for it — minimum deposit amount, using the correct promo code if required, and that no other active bonus is blocking it (some promotions cannot run simultaneously). If you believe you've met all the conditions and the bonus still isn't showing, contact support@98pkt.biz with the promotion name and your deposit details.

No. Bonus funds and winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirements have been completed in full. You can withdraw your real money balance at any time — but any portion of your balance that is classed as bonus or bonus-derived winnings will be subject to the wagering requirement. If you'd prefer not to accept a bonus, contact support before your first deposit and they can arrange for the bonus not to be applied.

98pkt offers a broad games library tailored for Pakistani players: Cricket Betting (live in-play and pre-match markets for PSL, internationals, and domestic tournaments), Aviator crash game, Teen Patti card games, Live Casino with real dealers, Baccarat, and Ludo Games with real-money stakes. New games are added regularly.

Aviator is a crash-style multiplier game. A plane takes off at the start of each round and a multiplier increases as it climbs. You can cash out at any time before the plane "crashes" — your bet is multiplied by the value at the point you cash out. If the plane crashes before you cash out, you lose your bet. The game uses provably fair technology meaning every result is independently verifiable. Sessions run continuously — there's always a round in progress or about to start when you log in. Visit the Aviator Game page for more detail.

98pkt offers pre-match and live in-play cricket betting markets including: match winner, toss winner, top batsman, top bowler, total runs (over/under), first wicket method, player performance specials, and more. Matches covered include PSL, PCB domestic tournaments, Pakistan international fixtures (Tests, ODIs, T20Is), and major international T20 competitions. Markets are updated in real time during live matches. Visit the Cricket Betting page for all current markets.

Yes. The Live Casino on 98pkt features real human dealers streamed via high-definition video. You play in real time against the dealer from your phone or browser. Games include live Baccarat, Roulette, Blackjack, and other table games. There is no artificial dealer or RNG (random number generator) involved in live casino games — all outcomes are determined by physical cards and roulette wheels dealt and spun by the live dealer on screen.

Yes. All 98pkt games — cricket betting, Aviator, Teen Patti, live casino, Baccarat, and Ludo — are fully accessible through your mobile browser on Android or iOS. No app download is required. The platform is optimised for touchscreen mobile play. Simply visit 98pkt.biz in Chrome, Safari, or any modern browser on your phone, log in, and play. If you want a shortcut, you can add 98pkt.biz to your phone's home screen for one-tap access.

Yes. All data transmitted between your device and 98pkt is encrypted using SSL/TLS technology — the same standard used by banks. Your payment details are processed through secure, verified payment gateways. Personal information is stored encrypted and is never sold to or shared with third parties for commercial purposes. Full details of how your data is collected, stored, and used are in the Privacy Policy.

Two-factor authentication can be enabled through your account security settings after logging in. When 2FA is active, logging in from a new device requires a one-time code sent to your registered Pakistani mobile number via SMS. This means even if someone obtains your password, they still cannot access your account without physical access to your phone. Enabling 2FA is strongly recommended for all 98pkt players.

Act immediately. If you can still access the account, change your password right away and then contact support@98pkt.biz with the subject "Urgent: Unauthorised Access." If you can no longer log in, contact support immediately — include your registered mobile number, email address, and as much detail as possible about when the issue started. The support team operates 24/7, will lock the account pending investigation, and work with you to restore secure access. Enable 2FA once access is restored.

No. Never. 98pkt staff will never ask for your account password under any circumstances — not via email, live chat, SMS, or phone. Your password is stored as an encrypted hash that even staff cannot read. If you receive any communication claiming to be from 98pkt that asks for your password, it is fraudulent. Do not respond to it and report it to support@98pkt.biz immediately.

98pkt offers a full suite of free responsible gaming tools: Deposit Limits (daily/weekly/monthly), Loss Limits, Session Time Reminders, Reality Check Alerts, Cooling-Off Periods (24 hours to 30 days), and Self-Exclusion (6 months to permanent). All tools are available at any time through account settings or by contacting support@98pkt.biz. Full details are on the Responsible Gaming page.

Go to your account settings after logging in to set a daily, weekly, or monthly deposit limit in PKR. You can also contact support@98pkt.biz or use live chat to request a limit — it will be applied immediately. Decreasing a limit takes effect instantly. Increasing a limit requires a 24-hour reflection period before taking effect. This is intentional and cannot be bypassed.

Self-exclusion locks your 98pkt account for a chosen period: 6 months, 1 year, 3 years, or permanently. During exclusion you cannot log in, deposit, or bet. Temporary exclusions cannot be reversed early — they run for the full agreed period. Permanent exclusions cannot be reversed under any circumstances. All promotional communications also stop during an exclusion. Contact support@98pkt.biz to activate self-exclusion — it takes effect within minutes of your request.

Contact the 98pkt responsible gaming team directly at support@98pkt.biz with the subject line "Responsible Gaming Support." Conversations are completely confidential and handled by a team trained specifically for these discussions — not a generic helpdesk. They can help you understand and set up tools, talk through your concerns, and provide guidance on next steps. The team is available 24/7 and will respond within 2 hours. You can also visit the Responsible Gaming page for self-assessment tools and further information.