Plain-language summary: 98pkt collects the personal information you give us when registering and using the platform. We use it to run your account, process payments, prevent fraud, and comply with our legal obligations. We do not sell it or give it to third parties for advertising. You can request access to your data, ask us to correct it, or request deletion at any time by contacting us at support@98pkt.biz.
1 Who We Are
98pkt is an online gaming platform serving players in Pakistan. When this Privacy Policy refers to "98pkt", "we", "us" or "our", it means the 98pkt platform and the team responsible for operating it. We act as the data controller for the personal information collected from players registered on the platform.
This Privacy Policy applies to all personal data collected through the 98pkt website, any mobile-optimised version of the platform, and any communications between you and 98pkt through email, live chat, or other supported channels. It does not apply to third-party websites or services that may be linked to or from the 98pkt platform.
By creating an account on 98pkt and using our services, you confirm that you have read and understood this Privacy Policy and consent to the data practices described within it. This Policy should be read alongside our Terms and Conditions.
2 Data We Collect
98pkt collects personal data from players through the registration process, ongoing use of the platform, and interactions with our customer support team. Below is a summary of the categories of data we collect and the typical sources for each.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, gender | Registration form, KYC verification process |
| Contact Data | Pakistani mobile number, email address | Registration form, account updates |
| Financial Data | Easypaisa/JazzCash wallet numbers, bank account details (for IBFT), Visa/Mastercard numbers (masked) | Deposit and withdrawal requests |
| Transaction Data | Deposit history, withdrawal requests, bonus usage, PKR balances | Automatically generated by platform activity |
| Gaming Data | Bets placed, games played, session duration, cash-out history, wager amounts | Automatically recorded during platform use |
| Technical Data | IP address, device type, browser version, operating system, login timestamps | Automatically collected via cookies and server logs |
| Communications Data | Live chat transcripts, email correspondence, support tickets | Your communications with 98pkt support |
| KYC Documents | CNIC scan or photograph, proof of address, selfie for liveness check | Requested during identity verification process |
98pkt does not collect any special category data — such as health information, religious beliefs, or political opinions — and does not request such information at any point during registration or use of the platform.
3 How We Use Your Data
Every piece of data 98pkt collects is used for a specific, legitimate purpose. We do not collect information speculatively or for purposes we haven't identified. The main ways we use your personal data are described below.
- Account creation and management: Your registration details are used to create, maintain, and authenticate your 98pkt account. Without this data, we cannot operate your account.
- Processing deposits and withdrawals: Financial data is used to process your PKR transactions through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard. Your payment details are passed to payment processors solely for transaction execution.
- KYC and identity verification: We verify your identity to comply with anti-money laundering obligations and to confirm you meet the minimum age requirement of 18 years. KYC data is used only for verification purposes.
- Fraud detection and prevention: Transaction data, gaming patterns, and technical data are analysed to identify and prevent fraudulent activity, including multiple account creation, bonus abuse, and financial crime.
- Responsible gaming monitoring: Gaming data — including session length, frequency of play, deposit velocity, and loss patterns — is monitored to identify indicators of problem gambling. This is used to proactively offer responsible gaming tools where appropriate.
- Customer support: Communications data is used to manage your support interactions, resolve queries, and maintain a record of disputes and resolutions.
- Platform improvement: Anonymised and aggregated technical and gaming data is used to understand how the platform is used, identify areas for improvement, and develop new features relevant to Pakistani players.
- Marketing communications: If you have opted in to marketing, we may send you information about 98pkt promotions, bonuses, and new features via email or SMS. You can opt out at any time by contacting support or using the unsubscribe link in any marketing message.
- Legal and regulatory compliance: We process and retain data where required by applicable law, including for anti-money laundering record-keeping requirements.
4 Legal Basis for Processing
98pkt processes your personal data on the following legal grounds:
- Contract performance: Processing necessary to fulfil the contract between you and 98pkt — running your account, processing transactions, and delivering gaming services — is carried out on the basis of contractual necessity.
- Legal obligation: Certain processing — including KYC verification, anti-money laundering record-keeping, and cooperation with law enforcement — is carried out because we are legally required to do so.
- Legitimate interests: Fraud detection, responsible gaming monitoring, platform security, and platform improvement analytics are carried out on the basis of 98pkt's legitimate interests in operating a safe, fair, and legally compliant platform. These activities are balanced against your rights and interests.
- Consent: Where we rely on consent — such as for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of any processing already carried out.
If you want to know the specific legal basis for any particular data processing activity carried out by 98pkt, you can contact us at support@98pkt.biz and we will provide a clear answer.
5 Who We Share Your Data With
98pkt does not sell your personal data to any third party. We do not share your data with advertising networks, data brokers, or marketing agencies. The only parties with whom we share personal data are those necessary to operate the platform and meet our legal obligations, as described below.
- Payment processors: When you make a deposit or request a withdrawal, we share the minimum necessary financial and identity data with the relevant payment processor — Easypaisa, JazzCash, NayaPay, SadaPay, or the applicable bank — to execute the transaction. These processors are bound by their own privacy and security obligations.
- KYC verification providers: Third-party identity verification services may receive your CNIC data and KYC documents to complete the verification process. These providers process data solely on our instructions and for no other purpose.
- Technology and infrastructure providers: Service providers who host or support the 98pkt platform infrastructure may have access to personal data as part of their service delivery. They are bound by contractual data processing obligations and are not permitted to use your data for their own purposes.
- Fraud prevention and security services: We may share technical and transaction data with fraud prevention services to protect the platform and its players.
- Legal and regulatory authorities: Where required by law — including in response to a valid legal order, regulatory enquiry, or law enforcement investigation — 98pkt will disclose personal data as legally compelled. We will notify affected players of such disclosures where legally permitted to do so.
All third parties who receive personal data from 98pkt are required to handle it securely, to use it only for the specific purpose for which it was shared, and to comply with applicable data protection requirements.
6 Data Security
98pkt takes the security of your personal data seriously. The platform uses industry-standard technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.
- Encryption: All data transmitted between your device and 98pkt is encrypted using TLS (Transport Layer Security). Financial data is stored encrypted at rest.
- Access controls: Personal data is accessible only to 98pkt staff who require it to perform their job functions. Access is role-based and logged.
- Infrastructure security: 98pkt's platform infrastructure is hosted with security-certified providers. Regular security assessments are conducted to identify and address vulnerabilities.
- Password security: Passwords are stored as salted hashes — we cannot read your password and will never ask you to share it. Two-factor authentication is available for additional account protection.
- Incident response: In the event of a data breach that affects your personal data, 98pkt will notify affected players promptly through their registered email address and will take immediate remediation steps.
While 98pkt implements strong security measures, no online platform can guarantee absolute security. You are responsible for protecting your own account credentials. Do not share your 98pkt password with anyone, and contact support immediately at support@98pkt.biz if you believe your account has been compromised.
7 Data Retention
98pkt retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following principles:
- Active accounts: While your 98pkt account is active, we retain all account data, transaction records, and gaming history necessary to operate your account and comply with our legal obligations.
- Closed accounts: Following account closure, 98pkt retains financial and identity data for a minimum of five years to meet anti-money laundering record-keeping requirements. During this period the data is kept secure and is not used for any purpose other than legal compliance.
- KYC documents: Identity verification documents are retained for the duration of the account relationship and for five years following account closure.
- Communications: Support communications and dispute records are retained for three years following the resolution of the relevant matter.
- Marketing opt-in records: Records of your consent to (or withdrawal from) marketing communications are retained for the duration of the account relationship to evidence compliance.
After the applicable retention period has elapsed, personal data is securely deleted or anonymised. Anonymised data — from which you cannot be identified — may be retained indefinitely for statistical and analytical purposes.
8 Cookies & Tracking Technologies
98pkt uses cookies and similar technologies to operate the platform, maintain session security, analyse platform usage, and (where you have consented) to deliver relevant communications. Here's what the different types of cookies on 98pkt do:
You can manage your cookie preferences through the cookie settings panel on the 98pkt platform. Withdrawing consent for non-essential cookies will not affect your ability to use the platform's core gaming and payment features.
9 Your Rights Over Your Data
As a 98pkt player, you have meaningful rights over your personal data. These rights can be exercised by contacting us at support@98pkt.biz. We will respond to all data rights requests within 30 days of receipt. Here is what you are entitled to request:
Right of Access
Request a copy of all personal data 98pkt holds about you. We'll provide it in a clear, readable format within 30 days.
Right to Rectification
If your data is inaccurate or incomplete, you can ask us to correct it. We'll update your records and confirm the change.
Right to Erasure
Request deletion of your personal data where there is no longer a lawful reason for us to hold it. Note that legal retention obligations may prevent full deletion during the mandatory retention period.
Right to Restrict Processing
Ask us to stop processing your data — without deleting it — while a dispute about its accuracy or our right to use it is resolved.
Right to Data Portability
Request your account and gaming data in a structured, commonly used, machine-readable format so you can take it elsewhere if you choose.
Right to Object
Object to processing based on legitimate interests — including profiling for responsible gaming monitoring or platform improvement analytics.
To exercise any of these rights, email support@98pkt.biz with the subject line "Data Rights Request" and a description of what you're requesting. You may be asked to verify your identity before we process the request. There is no fee for making a data rights request.
10 Children's Privacy
98pkt's services are intended exclusively for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. The registration process includes an age confirmation and the KYC process verifies identity documents to confirm minimum age where required.
If 98pkt becomes aware that a player under 18 has registered an account, the account will be immediately closed, any funds held will be handled in accordance with our Terms and Conditions, and all personal data associated with the account will be deleted as soon as legally permissible.
If you believe a minor has created an account on 98pkt, please contact us immediately at support@98pkt.biz so we can investigate and take appropriate action.
11 Third-Party Links
The 98pkt platform may contain links to third-party websites, resources, or services. This Privacy Policy applies only to 98pkt and does not cover how any third-party sites collect, use, or protect your personal data. If you follow a link to a third-party site, you should read their privacy policy before providing any personal information.
98pkt is not responsible for the privacy practices of any third-party website or service, even if it is linked from the 98pkt platform. The inclusion of a link does not constitute an endorsement of the linked site or its privacy standards.
12 Changes to This Privacy Policy
98pkt may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players by email to the address on their 98pkt account. The "Last Updated" date at the top of this page will be revised to reflect when the most recent version was published.
We encourage you to review this Privacy Policy periodically to stay informed about how 98pkt handles your personal data. If you disagree with any material change to this Policy, you should stop using the platform and contact support to request account closure and data deletion where applicable.
13 Contact & Complaints
If you have questions, concerns, or requests relating to this Privacy Policy or 98pkt's data practices, please contact us through the following channels:
- Email: support@98pkt.biz — include "Privacy" in the subject line. We will acknowledge within 48 hours and provide a substantive response within 10 working days.
- Live Chat: Available 24/7 from within the 98pkt platform. Suitable for straightforward questions about your data or account.
If you are unhappy with how 98pkt has handled your personal data or a data rights request and feel your concern has not been adequately addressed, you have the right to raise a formal complaint. Please set out your complaint in writing to support@98pkt.biz with the subject line "Formal Privacy Complaint" and we will acknowledge it within 48 hours and respond in full within 15 working days.